Ordering - Girlguiding

Ordering from Girlguiding Trading Services

Buying from Girlguiding Trading Service couldn't be easier and all our profits go back to supporting guiding in the UK!

Visit one of our 700+ volunteer shops and agents (depots) around the UK.

Sometimes it’s easier to be able to go into a shop and try on the clothes or browse the resources and gifts available in person.

We have a wide network of shops around the UK that stock Girlguiding merchandise. These range from shops that are open during normal high street shopping hours to a vast network of volunteer-led shops (depots) in your local area that are open one or two evenings a week or on weekends.
Our volunteers are also an invaluable source of guiding knowledge and can advise you about all your guiding needs. 
To find directions to your nearest shop call Trading Service on 0161 941 2237 .

Are volunteer shops/agents (depots) the same as my local school wear shop?

Volunteer shops/agents (depots) are just that, they are run by Girlguiding volunteers and all the profits made from sales are used to support local guiding – they are not to be confused with high street school wear retailers (who may sell our section wear) that are commercial businesses. Girlguiding operates one high street shop in London and three in Scotland in Edinburgh, Glasgow and Aberdeen. The net profits from these shops also support guiding. Check out the shop locator for details.

Shop online any time of the day or night @ www.girlguidingukshop.co.uk, our secure online shop where you can browse and buy our full range.  Or if you prefer you can also download an order form if you wish to send your order in by post. 

We accept all major credit and debit cards (except American Express and Maestro). Goods will normally be dispatched within four working days. Please allow up to a further three working days for delivery. At peak times of the year delivery may take up to 8 working days.  

Please note: To open these forms, you will require the latest version of Adobe Reader, this can be downloaded from: http://get.adobe.com/uk/reader/.

If you experience any problems viewing the forms in your browser, please read this help file which will walk you through the download process: Opening Girlguiding forms

Personalised/ bespoke goods

Bespoke badges - email orders and queries to bespoke@girlguiding.org.uk
Bespoke clothing, or joint bespoke clothing and badge orders - email orders and queries to bespokeclothing@girlguiding.org.uk
Personalised flags and banners - email orders and queries to flags@girlguiding.org.uk

I live at a British Forces address, can I place an order?

Orders can be placed to go to BFPO addresses.  In line with Post Office recommendations for sending a parcel to a member of HM Forces please ensure that the below delivery details are quoted for any orders:-

- the recipient's number, rank and name
- the sub-unit, unit and BFPO number
- the address quoted is c/o the Forces member if the order is for a member of their family

I don't live in the UK, can I place an order?

Currently orders can be placed online for a limited selection of counties,simply register and place your order.  It is hoped that a wider selection of countries will be available soon.  If the country you reside in is not on the drop down list you can still place an order via the telephone.  If you have not shopped with us before you may find it helpful to firstly email your name and address to overseasorders@girlguiding.org.uk so that an account can be set up for you ready for when you phone with your order.  

Postage will be charged subject to weight and country.  A £0 postage charge when you place your order indicates that a postage price will be emailed to you for your approval.

Please note if you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes.  We have no control over these charges.  If an order is to be delivered to a UK address and then taken out of the country by a shipping company or personal courier, UK VAT charges will be applicable to the orderFor more information please contact your local customs office before placing your order. For further details please see Delivery and Returns