Privacy Policy

How we use your information

The Data Protection Act

Under the Data Protection Act 1998, Girlguiding (‘we’ or ‘us’) have a legal duty to protect any information we collect from you under the appropriate technology to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We are committed to preserving the privacy of all visitors to and users of the website and to processing personal data in strict compliance will all applicable laws. Please read this privacy policy to understand how we use and protect any personal data that you might provide to us. By using this website, you consent to the collection and use of your personal information under the terms of this policy.

What information do we collect?

You may be asked to provide certain information about yourself, including your name and/or contact/payment details as a result of using this website. To ensure that any such personal information is accurate and up to date, please ensure that we are promptly informed of any change to your contact details. We may also collect information about your usage of the website and information about you from for example emails that you send to us via the website or otherwise. At all material times, we aim to provide you with information that is directly relevant to your needs and which is easily and quickly accessible. We will only seek the minimum amount of information needed from you to provide the relevant services to you and will never collect sensitive information about you without your explicit consent.

How do we use your data?

  1. All personal information collected by us is kept confidential and is also protected by the Data Protection Act 1998. This privacy policy is part of the agreement formed between you and us when you access or use this website, and by purchasing goods from our website, you agree to be bound by this privacy policy and give your consent to the way in which we handle your personal data. The personal information you provide will enable us to contact you where necessary. We will also use and analyse the information collected so that it can administer, support, improve and develop the website. In particular we may use your information to contact you for your views on the website and to notify you occasionally about important changes or developments to the website or our products or services.
  2. We will also as necessary pass your personal information to third parties who process information, fulfil and deliver orders made through this website, process credit card payments made through this website and provide other support services.
  3. We have a strict ‘no spam’ policy. We will not contact you with unsolicited commercial information unless you specifically request it.

How do we protect your payment data?

We employ measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and/or damage. We will retain your information for a reasonable period or as long as the law requires and will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we shall not otherwise share, sell or distribute any of the information you provide to us without your consent.

Any credit, debit or charge card information you give us through this website will be held at a secure and separate site, and once we have authorised your purchase, we will delete the card number and other details. This is so in the unlikely event that our site security is breached for any reason, your credit or debit card details will be unusable.

Accessing/checking your personal data

You are entitled to see the personal information held by us about you and may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please email us. We are entitled to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you. If you find any inaccuracies in any of the personal information we hold about you, please notify us as soon as possible, and we will promptly delete or correct the relevant information.


These conditions are governed by the laws of England.