Contact us

Got a question?
You might find the answer you're looking for in our FAQs.

Waiting for your order?
Our current dispatch time is 3 to 10 working days from when you place your order.  Once your order has been dispatched, you'll receive a confirmation email with tracking details.  If you placed your order within the last 10 working days, it's likely still being prepared by our warehouse team. We kindly ask that you wait until the end of this timeframe before contacting us about your order, unless your query is urgent.

Wondering when we'll take payment?
You won't be charged when you place your order.
If you notice a £0 transaction on your account during checkout, this is simply your bank verifying your card and identity. We'll only take payment once your order has been packed and is ready to be dispatched.

Looking for an out of stock item?
Please check the product page for the latest stock availability information.
If an item is currently unavailable, select 'Notify me when in stock' and we'll send you an email as soon as it's available to order again.

Need to return an item?
You can find everything you need on our returns page, including how to send an item back and when to expect your refund.

Have an idea for a new product?
We're always looking for ways to improve our range and would love to hear your suggestions.
Make a product suggestion.

Prefer to speak to someone?

Call our sales team on 0161 941 2237.

We're available Monday to Friday, 9am to 4.15pm. Please note that on Tuesdays, we have staff training between 9.30am and 10am, so phone lines may be unavailable during this time.

Still can't find what you're looking for?

Complete the contact form below and a member of our team will get back to you as soon as possible.

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